Refund policy

1. Return Eligibility

Returns are accepted only under the following circumstances:

To be eligible for a return:

The request must be raised within 48 hours of delivery.
The product must be unused, unworn, and in its original condition.
All original tags, packaging, accessories, and invoices must be included.
An unboxing video recorded from the moment the sealed package is opened is mandatory for any damage or incorrect item claim.

Without an unboxing video, we may not be able to process the request.

Returns will not be accepted for:

If your return request is approved, you may choose:

If the same design is unavailable, you may choose another product of equal or higher value by paying the price difference.

Refunds are issued only when:

Approved refunds will be processed within 7–10 business days to the original payment method.

Shipping charges (if any) are non-refundable unless the mistake was on our part.

To initiate a return, please contact us with:

Our support team will review your request within 1–2 business days.

If the return is approved because of:

Kanyah Jewels will arrange the return or reimburse reasonable return shipping charges.

For all other approved returns, customers are responsible for return shipping costs.

All returned products undergo a quality inspection.

If the returned product is found to be:

the return, exchange, or refund request may be rejected.

We strive to display product colours and details as accurately as possible.

However, slight differences may occur due to:

These minor variations are not considered manufacturing defects.

Orders can be cancelled only before dispatch

Once an order has been shipped, it cannot be cancelled.

For any return or refund assistance, please contact:

Kanyah Jewels

Email: ganesh@kanyahjewels.com

Phone/WhatsApp: +91 90821 52400